How do I place a custom order?

Fill out our custom order form with your event date, items needed, quantities, and any design ideas. We'll follow up within 1–2 business days to work out the details together.

Can I customize every item?

Yes! Almost everything in our shop can be personalized with a name, monogram, phrase, or custom design. Each piece in a group order can also be individualized — different names, roles, or designs for each person.

What if I'm not sure what I want?

That's totally fine — just reach out with the basics (event date, number of people, rough idea) and we'll help you figure out the rest. We love the creative part.

Do you offer bulk or group order pricing?

Yes! Get in touch with your order size and we'll work out pricing. We love doing full bridal party sets, team orders, and event swag bags.

How far in advance should I order?

For custom orders, we recommend reaching out at least 4–6 weeks before your event for larger orders, and 2–3 weeks for smaller sets. The sooner the better, especially during peak wedding season (April–October).

How long does production take?

Ready-to-ship items are processed in 3–5 business days. Custom orders typically take 7–14 business days depending on complexity and quantity.

Can I get a rush order?

Reach out and we'll do our best! Rush availability depends on our current workload. Contact us as early as possible and we'll let you know what's possible.

Where do you ship?

We ship across the US. International shipping may be available — contact us for details.

How long does shipping take?

Once your order ships, delivery typically takes 3–7 business days. You'll receive a tracking number as soon as your order is on its way.

Do you offer local pickup?

Contact us to ask about local pickup availability — we may be able to arrange it depending on your location.

What is your return policy?

We accept returns on non-customized items within 14 days of delivery. Custom and personalized items are non-refundable unless they arrive defective or damaged. If something isn't right, please reach out — we'll always make it right.

What if my order arrives damaged or incorrect?

Contact us within 7 days of receiving your order with a photo and we'll send a replacement or issue a refund right away.

How do I care for my embroidered items?

Turn embroidered items inside out and wash on a gentle cold cycle. Lay flat or hang to dry. Avoid ironing directly over the embroidery.

Do you do live embroidery at events?

Yes! We offer live embroidery experiences at bachelorette parties, bridal showers, corporate events, and pop-ups. Learn more here or reach out to check availability.